What we do

Debt Recovery in Kenya

We offer professional services in debt collection and debt management to enable our clients concentrate on their core business.

Our specialization is in collection of commercial and consumer debts in Kenya and beyond.

Debt collection to many people is seen an unpleasant and a stressful exercise. It is our cherished duty to collect debts in a professional manner, where extreme care is taken to avoid severing our client’s relationship with their debtors.

Our commitment is focused on improving our client’s cash flow position by reducing the level of bad debts through prompt and effective debt collection services.

DEBT COLLECTION REQUIREMENTS

We design our collection policy that is tailor-made to suit our client’s needs with our focus being an innovative solution provider. We simply make sure you will work with an experienced, ethical and professional team of people. Our debt collection operations are as follows:-

(1) We first arrange for an appointment/meeting with the client to discuss the terms and conditions of the engagement and thereafter sign a debt collection agreement.

(2) After we receive instructions to collect a debt, we ask our client to provide the following information/data/documents.

(i) Amount and origin of the debt, together with correspondences exchanged with the debtor.

(ii) The debtor’s statement of account, L.P.O.s, invoices, delivery notes and other documents relating to the debt.

(iii) Particulars of the debtors including physical location, address, telephone, email, contact person and other relevant information.

(iv) Where the client has some details on the whereabouts of the debtor. We liaise with service providers viz Telecom, KPLC, NHIF, NSSF etc to avail any relevant information for tracing the debtor.

FEES STRUCTURE/COMMISSION
Our commission rates are reasonable and negotiable. They are based on the size/magnitude, age of the debt and the geographical location of the debtor. The commission rates ranges from 10% and above VAT Exclusive. Our commission earned is based on the actual sums collected. We operate on the principle of “no collect, no payment” where we don’t collect we don’t charge.

CLIENTS

Over the years, we have managed to establish ourselves in the market place and we have grown to become a leading provider of debt collection services.

Our clients are spread in all the sectors.

Our strength lies on the fact that we are specialized in debt collection and we strive to render first class services to our clients coupled with professionalism.

MANPOWER

The Company has a dynamic work force composed of well trained and highly skilled staff not to mention a strong financial and administration structure.

Our staff force comprises of friendly individuals ready to offer free personalized advice while attending to your files and enquiries.

PROFESSIONAL INDEMNITY

To enhance efficiency, we have secured a professional indemnity cover for Kshs. 2.5m to secure our client’s from civil suit which might arise out of our negligence.

CREDIT REFERENCE BUREAU SERVICES

Metropol Credit Reference Bureau Limited who are licensed by Central Bank of Kenya to provide Credit Reference Bureau (CRB) services have appointed us as their agents. Our agency with Metropol Credit Reference Bureau will greatly enhance our client’s capacity to curb credit risks and thus improve cash flow in business.

ADVANTAGES OF OUTSOURCING DEBT COLLECTION SERVICES

(i) Helping business improve their cash flow position through accelerated debt collection. This greatly improves liquidity and enables companies to avoid incurring high interest charges on bank overdrafts.

(ii) Debt collection is done effectively and efficiently, and the client is kept abreast of all the progress.

(iii) Debt collection procedures are tailored to meet the client’s needs and expectations.

(iv) Where the client due to one reason or another does not have adequate particulars of the whereabouts of the debtors, we assist in locating the debtor on behalf of the client.

(v) Our company spares no efforts to collect debts some of which may have been outstanding for a long time whose collection may have been considered very expensive or impractical to collect.

(vi) We help companies reduce their level of bad debts by accelerating the debt collection process.

CONCLUSION

We at LSDC are dedicated to be at your service while working as a team and in strict observance of the law.

Please feel free to get in touch with us if you require more details.

How does it work

Debt Collection Process

We want all of our customers to experience the impressive level of professionalism when working with Lord Sugar Debt Collectors(LSDC) Kenya.

Our Collection Process
As we work on a NO Success No Fee basis, it is in our best interest to collect as swiftly as possible using the most effective debt collection methods available at our disposal. We assess each and every debt submitted in great detail before deciding what course of action we will take. As each case has to be judged on its own merits, the type of debt collection action will depend on certain criteria such as the amount of the debt, the profile of the debtor and the feasibility of recovering our costs. As we are extremely experienced, you can be assured that whatever course of debt recovery action we will take for your particular debts, it will be the best possible method to collect as swiftly as possible.

Our actions can include the following:

Investigations of the debtor for any assets
Telephone calls and letters
Personal visits
Court/Litigation Proceedings
Bailiff Services
Oral Examinations in Court
Warnings and subsequent data exchange with Credit Reference Bureaus
Investigations for any illegal or criminal business activity by the debtor
Statutory Demands towards the petitioning for a winding up order
Bankruptcy for individuals or the Winding Up of limited companies

We can only advise you of which course of action we are going to take once we start the debt recovery process. This will depend on our initial investigations and the debtors assets.

We will keep you informed of the progress and are always available should you wish to discuss your debts throughout the debt collection process.

SUBMIT YOUR DEBT OR VISIT US TODAY!!!

Commission

Our Fees

Lord Sugar Debt Collectors(LSDC) Kenya, you can trust that you’re in great hands.

Commission Rates

We work on a No Success = No Fee basis with no upfront or hidden costs. We only charge commission from whatever monies are recovered, so you have nothing to lose.

ROUTE A:
REGULAR DEBT RECOVERY SERVICES

KENYA Debts,
15% of amount recovered

EAST AFRICAN Debts
25% of amount recovered

World-Wide Debts
35% of amount recovered

ROUTE B :
SPECIALIST & LEGAL COLLECTIONS
This service is available for the most difficult debt types. Route B is used either, where debts have been already worked on by other solicitors or other debt collection agencies, where Judgment has already been obtained, where debts are over a year old or where debts are disputed. We can also make personal visits, as well as issue Court Proceedings and Statutory Demands against debtors if necessary & cost effective. You will not have to risk anything, as we will pay all of our costs incurred. The commission rate is 35%, also on a No Success = No Fee basis. A specialist team in our debt collection agency, work Route B files, each control a small number of files due to the intensified action that is required.

"A leading debt collection agency in Nairobi-Kenya, your search for debt collection agencies stops with Lord Sugar Debt Collectors".

Services: Services